Valentino’s Displays provides a worldwide delivery service. Delivery Charges for our UK customers are as follows;
| Net order under £15 | Standard 3 working days | £8.95 |
| Net order between £15-£84.99 | Standard 3 working days | £7.95 |
| Net order between £85-£124.99 | Standard 3 working days | £7.50 |
| Net order over £125.00 | Standard 3 working days | FREE |
| Next Working Day (UK) | by 10:30 am | £18.95 |
| Next Working Day (UK) | by 12:00pm | £15.95 |
| Next Working Day (UK) | between 9-6pm | £9.95 |
| Slatwall Panels (UK) | 3-5 working days | £35 (4×4) £85 (8×4) |
| Saturday (UK) | Up to 20kg | £45.00 |
| Europe & World Wide Customers Ireland & Islands | Calculated After Order Confirmed |
When will my order arrive?
We offer a quick mail order service with a courier network in place. We have a number of services available for our customers to choose from, these are listed below. Guaranteed next working day orders (subject to stock) will need to be placed by 12 pm. We will aim to coordinate a delivery that suits you as we appreciate that our customers have commitments and not always around to accept the delivery so we will liaise with you a day convenient.
European & Worldwide Delivery Charges
We Export around the world. Delivery times vary depending on where you are located and the products you have purchased.
How to place an order for delivery outside of the UK?
To order a product for delivery outside of the UK, you will need to change the currency on the top right-hand corner of the website from sterling to either Euros or Dollars. Should your destination be of a different currency we would require you to phone through your order or you can leave your details in the call back facility or by email and then we would be able to contact you and process your order. If you want to change it back to sterling, just click on the UK flag.
The website will not be able to take payment for the carriage for European or Worldwide deliveries. This is because all products vary in weight and size and only by us having all the necessary information will we then be able to let you know a cost on the carriage. We will then contact you after your order has been placed to discuss carriage costs should you wish to have a courier collect from us this is also possible.
Overseas/International delivery – Import Duty
If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order. If you order large quantities of goods for delivery overseas/internationally, we reserve the right to contact you and inform you of any additional shipping costs at which time you may either pay the extra amount or cancel your order. Any orders being delivered outside of the UK may be subject to additional duty charges. These charges relate specifically to the destination country and in all cases must be paid by the customer and not valentinosdisplays.com.
If there are additional charges you will be informed by the courier local to your region at the time of delivery. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
Split Delivery
We may split the delivery of your order into several parts based on stock availability. You will not be charged extra for this facility. Any additional consignments for delivery in the UK will be sent using the 24 hr delivery service to ensure they are with you as soon as possible.
No Quibble 14 day Money Back Guarantee
We have 100% confidence in our products that’s why we offer you a No Quibble, 14 Day Trial Period. If you don’t like what you’ve bought, whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we’ll give you a 100% refund of the value of the goods. (Offer applies to UK mainland only). The 14 days starts from the day our carrier delivers. Goods arriving back after 14 days may incur a handling charge of 20% of the value of the goods. There are certain products where the 14 day trial period does NOT apply and these are clearly marked on the relevant pages.
Damages
Our carrier requires goods to be checked upon arrival. Any damages to our products in transportation must be specified on delivery and either signed in as damaged or refused so then the parcels will come back to us. Failing to do this may incur charges as our carrier will not accept any claims once goods have been signed-in (as to a carrier delivery was acceptable). It is important that all parcels are checked inside not just going off the state of the outside box. If parcels cannot be checked at the time of delivery then please sign the parcels in as unchecked.
VAT
The prices stated on the website all exclude VAT. This will be charged in your basket at the current rate unless you are exempt from paying VAT.
Order Tracking
On dispatch of your goods, we will notify you with your tracking number so you can have the latest information in regards to delivery.