Shop fittings delivery charges

Valentino’s Displays provides a worldwide delivery service. Delivery Charges for our UK customers are as follows;

When will my order arrive?

We offer a quick mail-order service with a courier network in place. We have a number of services available for our customers to choose from; these are listed below. Guaranteed next working day orders (subject to stock) must be placed by 12 p.m. We will aim to coordinate a delivery that suits you. We appreciate that our customers have commitments and are not always around to accept the delivery, so we will liaise with you on a day convenient for you.

European & Worldwide Delivery Charges

We Export around the world. Delivery times vary depending on your location and the products you purchased.

How to place an order for delivery outside of the UK?

To order a product for delivery outside the UK, you will need to change the currency on the top right-hand corner of the website from sterling to either Euros or Dollars. Should your destination be a different currency, we would require you to phone through your order. You can leave your details in the call-back facility or by email, and then we will be able to contact you and process your order. Click on the UK flag if you want to change it back to sterling.

The website will not be able to take payment for carriage for European or Worldwide deliveries. This is because all products vary in weight and size, and only by having all the necessary information will we be able to tell you the cost of carriage. We will then contact you after your order has been placed to discuss carriage costs. Should you wish to have a courier collect your order from us, this is also possible.

Overseas/International delivery – Import Duty

If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information, please get in touch with your local customs office before placing your order. Suppose you order large quantities of goods for delivery overseas/internationally. In that case, we reserve the right to contact you and inform you of any additional shipping costs, at which time you may either pay the extra amount or cancel your order. Any orders delivered outside the UK may be subject to additional duty charges. These charges relate specifically to the destination country and, in all cases, must be paid by the customer and not valentinosdisplays.com.

If there are additional charges, the courier local to your region will inform you at the time of delivery. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach of such laws by you.

Split Delivery

We may split the delivery of your order into several parts based on stock availability. You will not be charged extra for this facility. Any additional consignments for delivery in the UK will be sent using the 24-hour delivery service to ensure they are with you as soon as possible.

No Quibble 14-day Money Back Guarantee

We have 100% confidence in our products and offer you a No Quibble, 14-day Trial Period. If you don’t like what you’ve bought, whatever the reason, send it back complete, undamaged and in its original packaging within 14 days, and we’ll give you a 100% refund of the value of the goods. (Offer applies to UK mainland only). The 14 days start from the day our carrier delivers. Goods arriving back after 14 days may incur a handling charge of 20% of the value of the goods. There are certain products where the 14-day trial period does NOT apply, which are marked on the relevant pages.

Damages

Our carrier requires goods to be checked upon arrival. Any damages to our products in transportation must be specified on delivery and either signed in as damaged or refused so the parcels will be returned to us. Failing to do this may incur charges as our carrier will not accept any claims once goods have been signed-in (as to a carrier delivery being acceptable). All parcels must be checked inside not just going off the state of the outside box. If parcels cannot be checked at the time of delivery, then please sign the parcels as unchecked.

VAT

The prices stated on the website exclude VAT. Unless you are exempt from paying VAT, it will be charged to your basket at the current rate.

Order Tracking

We will notify you with your tracking number when your goods are dispatched so you can have the latest information about delivery.